Shipping policy
Shipping Policy
Thank you for shopping with us. This policy explains how and when your order will reach you.
1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. During high order volume, processing may take a few extra days.
2. Shipping Rates & Delivery Estimates
We currently ship to the United States only. Shipping is free on every order.
- Standard Shipping (free, tracked): estimated delivery is 7–15 business days after your order ships.
- Order Tracking: once your order ships, you'll receive a shipping confirmation email with your tracking number. Tracking becomes active within 48–72 hours.
3. P.O. Boxes and APO/FPO Addresses
We ship to P.O. boxes and military (APO/FPO) addresses, but delivery to these may take longer than to standard residential addresses.
4. Customs, Duties, and Taxes
For orders shipped to the United States, all import duties and customs fees are included in the price you pay at checkout. You will not receive any additional charges on delivery.
5. Incorrect Address
Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of placing your order. We can't change an address after the order has shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.
6. Damaged Items
If your order arrives damaged, contact us within 7 days of delivery at aiverslui9@gmail.com. Include your order number and photos of the damaged item and packaging, and we'll send a replacement or issue a refund.
7. Lost or Missing Packages
If tracking shows your package as delivered but you haven't received it, check with your neighbors and local post office first. If it still hasn't turned up after 48 hours, contact us at aiverslui9@gmail.com and we'll help resolve it.